Know the refund terms before you enrol.

1. Scope

This policy applies to purchases of live online instructor-led School of Data Science programs offered by Skillsbiz Education Private Limited. If an enrolment expressly uses another delivery format, the written terms for that offer and the main Skillsbiz Education Refund Policy apply.

By purchasing a program, you accept this policy together with the Terms & Conditions and Privacy Policy.

2. Refund eligibility

A refund request may be considered when all of the following conditions are met:

• the request is emailed within seven days of the program purchase date;
• paid learning services have not been availed;
• the request is not covered by a non-refundable condition below; and
• the learner provides the information needed to verify the purchase and eligibility.

Requests received after seven days of purchase are not accepted under the current policy.

3. Non-refundable cases

Under the current Skillsbiz Education policy, refunds are not available in the following circumstances:

• the request is submitted after the seven-day window;
• the learning-access or attendance conditions in section 4 have been triggered;
• the fee was paid under a discounted or subsidised offer;
• the batch was rescheduled at the participant’s request;
• payment was made through ShopSe EMI or an education-loan facility; or
• payment was made in instalments or as a token amount to reserve a seat.

4. Learning access and attendance

For instructor-led training, the refund guarantee becomes void if the participant has logged into the e-learning portal or has attended online classroom sessions or received recordings for more than one day.

LMS access, live-class attendance and recording delivery may be verified against Skillsbiz Education records when a request is reviewed.

5. EMI, education loans, instalments and token payments

Refunds are not available where fees were paid through ShopSe EMI or another education-loan facility, or where payment was made in instalments or as a token amount to reserve a seat.

A lender or finance-provider agreement is separate from the learning-service agreement. Cancelling or changing a program does not automatically cancel repayment obligations to a third party. Review the provider’s terms before accepting finance.

6. Learner-requested rescheduling and cancellation

No refund is available for a batch rescheduled at the participant’s request. If you need a schedule change, contact us before the batch begins so that available alternatives can be discussed.

A request to change programs or batches is not automatically approved. Availability, fee differences, learning access already provided and the written enrolment terms will be considered.

7. Cancellation or material change by Skillsbiz Education

If Skillsbiz Education cancels a paid program or cannot provide a material part of the agreed service, we will review the available remedy under your enrolment terms and applicable law. Depending on the circumstances, this may include transfer to another cohort, an alternative program, service credit or refund.

We will communicate any material change and the available options to affected learners.

8. Deductions from an approved refund

When a refund is approved, applicable taxes and LMS charges are deducted from the training fee in accordance with the current Skillsbiz Education policy.

The approval communication will state the refund amount and applicable deductions.

9. How to submit a refund request

Email info@skillsbiz.com within the applicable request window. Include:

• the learner’s full name and registered email or mobile number;
• the program name and enrolment or order reference, if available;
• the purchase date and amount;
• proof of payment; and
• a brief explanation of the reason for the request.

10. Duplicate payments

If the same fee is charged more than once, email info@skillsbiz.com with the payment references and proof of the duplicate charge.

Verified duplicate payments are returned to the original payment method within 10 working days after we receive the notification.

11. Refund method and processing time

Eligible refunds are processed within 10 working days after approval by Skillsbiz Education. Unless another lawful arrangement is agreed, the refund is sent through the original or applicable payment route.

Your bank, card issuer, payment gateway or finance provider may require additional settlement time after Skillsbiz Education initiates the refund. We do not control those external processing times.

12. Review and communication

We review the purchase date, payment arrangement, enrolment record, LMS access, class attendance, recordings supplied and any applicable exclusion.

We will communicate whether the request is approved, declined or requires further information. An approval will state the amount, deductions and expected processing route. A declined or adjusted request will identify the relevant policy condition.

13. Consumer rights and disputes

This policy operates subject to applicable Indian law. Nothing in it excludes a consumer right or remedy that cannot lawfully be excluded.

If you disagree with a decision, reply with the relevant transaction details and the reason for your concern. We will review the matter internally. You may also use any court, consumer commission or statutory redress mechanism available under applicable law.

14. Policy changes and contact

We may update this policy when our programs, payment arrangements or legal obligations change. The latest version and effective date will be published on this page.

An existing purchase remains subject to the policy and transaction-specific terms accepted at enrolment unless a change is agreed with you or required by law.